4/20/22 Update: Expect some repair delays mid May- early June as we welcome baby Siegel to the family. Repairs scheduled to be complete by mid May are full at this time. Please contact us to discuss to repairs and delayed repair time frame. Thank you!
Please contact us by phone, e-mail or on our contact form before you send a repair or drop a repair off at our workshop. When you contact us we can provide you a prompt time frame of when your repair will be finished, estimated costs and answer any questions you may have. Any repairs sent to us without notice and/or a complete Repair Form cannot be guaranteed to be performed in a timely manner and a service charge may apply. Thank you!
Boxing your Saddle:
Use a cardboard shipping box. You can find boxes at most home hardware/moving/office supply stores. The box should be around 16x16x26 to 18x18x24. Make sure the box is in good condition and has no damage.
What to include & not to include:
1. Include your saddle or approved tack items being repaired
2. Do not include saddle covers, stirrup leather or any other accessories that are not getting repaired
3. Completed Siegel Saddlery Repair Form. Payment information can be sent when repair is done and ready to ship back or we can send you a secure online invoice to pay.
Use crumpled up packing paper/newspaper or bubble wrap. Please do not pack your saddle in peanuts or any styrofoam. Place some packing material in the bottom of the box, place the saddle in a plastic bag, put the saddle in the box and then fill around the saddle with packing materials. Place Repair Form in the box. Make sure the box is taped shut tightly to prevent opening in transit.
Use UPS or FEDEX
*For savings on shipping you can box and package the saddle yourself, create a label at home at UPS.com and drop off at a verified UPS drop-off location. Please be aware you will pay more if you go to ship from a 3rd party shipping store(UPS Store, etc.)
Don't use USPS(rural service unreliable and will be left at unsecured mailbox at end of road)
Please Note! Insurance is recommended on the amount you value the saddle or tack item at as it is possible boxes can become damaged or lost in transit.
Siegel Saddlery is not responsible for any packages lost or damaged by shipping carrier.
Where to send your saddle:
Please contact us to schedule repair and get shipping address
Royalston, MA 01368
Dropping off repairs at workshop: As of January 2022 we no longer offer this option. Repairs can be shipped to us or if planned can be given to Josh while at your scheduled barn call. Saddle will be shipped back or returned with a scheduled follow-up barn call.
Thank you! Please contact us with any questions you may have.
Please include a completed Repair Form with your repair that has been scheduled with us. Contact us to schedule a repair!
The office will be closed mid/end of May when we welcome baby Siegel to the family. Please expect response delays and we will contact you as soon as possible. Thank you!