Shipping Information

Please find Repair Form Below!

Please contact us by  phone, e-mail or on our contact form before you send a repair. When you  contact us we can provide you a prompt time frame of when your repair  will be finished, estimated costs and answer any questions you may have.  Any repairs sent to us without notice and/or a complete Repair Form  cannot be guaranteed to be performed in a timely manner and a service  charge may apply. Thank you!


Boxing your Saddle:

Use  a cardboard shipping box. You can find boxes at most office supply  stores. The box should be around 16x16x26 to 18x18x26. Make sure the box  is in good condition and has no damage.


What to include & not to include:

1. Include your saddle

2. Do not include saddle covers, stirrup leather or any other accessories that are not getting repaired

3. Completed Siegel Saddlery Repair Form


Packing Materials:

Use crumpled up packing paper/newspaper or bubble wrap. Please do not pack your saddle in peanuts or any styrofoam. Place  some packing material in the bottom of the box, place the saddle in a  plastic bag, put the saddle in the box and then fill around the saddle  with packing materials. Make sure box is taped shut tightly to prevent  opening in transit.


Carrier:

Use UPS or FEDEX

Don't use USPS

Insurance is recommended on the amount you value the saddle or tack item at as it is possible boxes can become damaged or lost in transit. 

Siegel Saddlery is not responsible for any packages lost or damaged by shipping carrier.


Where to send your saddle:

Siegel Saddlery
28 Prospect Hill Road
Royalston, MA 01368

Repair Form & Shipping Instructions

Please include a completed Repair Form with your repair that has been scheduled with us. Contact us to schedule a repair!